Interdisciplinary Team
At La Maison de la Sérénité, our dedicated interdisciplinary team of professionals works in harmony to ensure patients and families are always at the heart of our actions. Together, we ensure quality care, while respecting the privacy and autonomy of each individual.
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Professionals
The patient is at the heart of everything!
The patient is at the heart of everything! It is the human factor! La Maison de la Sérénité relies on a high-quality, interdisciplinary team to ensure the proper provision of care and services. Our team’s cohesion is essential to meet the needs of each patient and their family while respecting their intimacy and independence. Patients and their loved ones are at the heart of our actions, and their well-being is our priority. It is what we call the human factor. Interdisciplinary team meetings occur each week to improve the quality of care and solve any possible problems.
Breakdown of the healthcare team:
- Registered nurses: 12
- Licensed practical nurses: 7
- Patient care attendants: 11
- Nursing care coordinator: 1
- Assistant of the Nursing Care Coordinator: 1
- Physicians: 6
- Social worker: 1
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Services
Kitchen: delicious meals prepared by a talented team
The kitchen offers scrumptious meals for patients, families, visitors, employees, and volunteers creating a delicious space of conviviality and sharing within La Maison de la Sérénité.
5,789
Meals served annually
$65,644
Annual kitchen revenue
Additional information
The physicians provide the patient with the best possible relief from pain and other physical symptoms. They determine the treatments and medication best suited to each patient’s condition. They ensure a daily presence and 24-hour emergency medical services, thus supporting the continuity of care. A pharmacist is available to validate and update each patient’s pharmacological profile. The physicians and healthcare team consult with the pharmacist on various aspects and effects of medication.
The nursing team (nurses, nurses aids & care attendants) of La Maison provide personalized care suited to the condition of each patient, in addition to relieving symptoms and discomfort. They are supported in their daily duties by benevolent volunteer caregivers devoted to the comfort of patients and the well-being of their loved ones. The nursing team provides continued and humane care 24 hours a day, 365 days a year.
The social worker provides patients and their loved ones with the support required to adapt to this critical stage in their lives. La Maison’s social worker, Mrs. Stéphanie La Rocque S.W., M.S.S., offers psychosocial support to La Maison’s patients and their families. The approaching end-of-life and bereavement are common intervention themes, but they are far from being the only subjects the social worker covers and encounters at La Maison. Here are some additional examples: family disputes, violence within the family, intercultural intervention, necessary social isolation of patients, etc.
These situations require a more sustained presence of our social worker, Stéphanie, throughout the patient’s stay and more frequent and longer interventions with family members. Preparatory bereavement support for families involve interventions with young children and teenagers whose loved one was dying at La Maison.
Support Staff
The food service chef elaborates menus and prepares, with his team, meals and snacks for patients, relatives, visitors, staff, and volunteers. This service is available 365 days a year.
Dining Room Schedule
- Breakfast: from 7:30 a.m. to 10:30 a.m.
- Lunch: from 11:45 a.m. to 1:15 p.m.
- Dinner: from 5:00 p.m. to 6:00 p.m.
The maintenance staff ensures the premises cleanliness, following the standards of infection prevention and control, hygiene, and sanitation while respecting the peacefulness of the environment.
The administrative team is composed of, but not limited to, management staff, accounting, philanthropic and volunteer coordination personnel. They all work together along with the healthcare team to ensure La Maison’s daily activities and events all run accordingly. Each individual brings something crucial to the table and contributes to the mission in his or her own way.
After receiving proper training, volunteers are integrated into the healthcare team.Their role is to assist the beneficiary attendants or the nursing staff in providing care and to ensure a comforting presence for the patients and their loved ones.
Volunteers are at the heart of La Maison’s mission, and their contribution to the different sectors of activity is essential to the realization of the objectives pursued, whether it be in functions related to the administration, the secretarial department, the welcoming desk, the kitchen or the maintenance of the grounds and the building.
Testimonials
“From emergency - to neonatal care - to palliative care! That's my career path. My passion for people goes back a long way. My mother told me that when I played with my dolls, I always said, “one day, I'm going to take care of and heal sick people.”
Testimonial
Mrs. Julie Bourgelas
Nurse at La Maison de la Sérénité
“From emergency - to neonatal care - to palliative care! That's my career path. My passion for people goes back a long way. My mother told me that when I played with my dolls, I always said, “one day, I'm going to take care of and heal sick people.”
So there was never any doubt in my mind that this would be my career. I’d heard about La Maison de la Sérénité before I was hired, but after my exceptional interview with Caroline Soucy, the Nursing Coordinator, I knew I belonged. I fell in love with La Maison, the team, the volunteers and the mission.
During my internships, before obtaining my license, my colleagues and teachers involved me a lot with patients nearing their end-of-life, young and old alike. However, I knew eventually I wanted to finish my career in palliative care.If you’re a nurse, it’s because you want it and love it. It’s not for the salary, nor the recognition; it’s to accompany the human being in a vulnerable moment. A teacher once told me, in the case of a 30-year-old lady with only a few days to live, that I was the only person who could accompany her well.
The educators recognized in me qualities that I have applied since day one of my career. Empathy, professionalism, compassion, respect and passion. This patient confided in me and said: “You’re the only person I’ve ever shared this secret with and I was able to free myself before I left”.
Patients bring so much to us, and put their trust in us during the last passage of their lives. What an opportunity, what a privilege! At La Maison de la Sérénité, when patients and families tell us that the care staff are angels, I don’t see it as something extraordinary. I love my job, I love La Maison and being there for my patients. I do my job and I enjoy the human contact and bonding with them more than anything. Whether I’m treating a CEO, a homeless person, a dad or a concierge, my approach is the same. People and patients come first.
On a daily basis, I get a kick out of it. I feel good, and I can see that the gestures I make have a huge impact in someone’s final moments. Whether it’s something as simple as when I shaved a former patient who used to wear a jacket and tie. He had told me that he felt “like himself” after having his beard trimmed. Or even putting a spouse to bed so she can snuggle up to her lover, ordering a real poutine for a patient because that’s what he wanted to eat, an afternoon listening to songs or exchanging jokes, really anything is possible and there’s no such thing as a typical day. Simple things make a huge difference.
Patients often tell me how much they enjoy hearing the staff laugh and sing in the corridors, because it’s like being at home. One of the many moments that will remain engraved in my memory is when I contracted COVID-19 and had to take 7 days off work. Before I became ill, I had developed a very strong bond with a patient; it was as if we’d been friends for a long time. When I came back, the first thing she said to me was: “Where have you been? I missed you so much.” That sentence is worth a paycheck for 10 years.
We have a great time here, despite what people might think. It’s even festive to a fault. La Maison de la Sérénité is a very special place for many people, myself included.
"When people ask me what La Maison de la Sérénité is, I answer that it is a serene and peaceful residence type of home that offers patients and families peace in a difficult situation. Although recovery is no longer possible at this stage, La Maison offers hope and a human environment exclusive to La Maison de la Sérénité. I have the privilege of working with people who are experts in their field, and together we form a great team to serve our community."
Testimonial
Mr. Mickel Leblond
Food Service Manager
"When people ask me what La Maison de la Sérénité is, I answer that it is a serene and peaceful residence type of home that offers patients and families peace in a difficult situation. Although recovery is no longer possible at this stage, La Maison offers hope and a human environment exclusive to La Maison de la Sérénité. I have the privilege of working with people who are experts in their field, and together we form a great team to serve our community."
